Decision of the Office of Public Sector Information SO-42-8-6, May 2007
Zero-Now complaint regarding Milton Keynes Council
On the 1st June 2007 the Office of Public Sector Information (OPSI) published a report on its investigation of a complaint (SO 42/8/6): I Zero-Now Ltd and Milton Keynes Council
Key Dates of Case
The PSI Regulations 2005 set out a complaint procedure, which contains a number of key dates. The following dates provide an indication of how well the process has operated with respect to this complaint.
Complaint to OFT (Office of Fair Trading)
3 October 2005 Zero-Now submit complaint to OFT
13 February 2007 OFT transfer complaint to OPSI
Total time taken on OFT complaint process
498 calendar days
Complaint to OPSI
1 March 2007 Zero-Now submit complaint to OPSI
1 June 2007 OPSI publishes its decision
Total time taken on OPSI complaint process
92 calendar days
Grand total time taken on complaint processes
590 days (1.92 years)
Complaint Outline
In this case the private company Zero-Now has raised the complaint under the UK Re-use of Public Sector Information Regulations 2005 Statutory instrument 1515 (The UK transposition of the Re-use of PSI Directive).
Update November 2007.
The company Zero-Now Limited has closed down.
Milton Keynes Council: Performance Review Panel meeting 24 October 2007
The agenda and papers pf the Performance Review Panel have been published. The panel considered under Agenda item 6 the Council’s Website. The published papers included a copy of the OPSI Decision. The papers published relevant to this case include:
- Agenda (4 pages)
- Item 6: The performance of the Council’s web site and its web services contract with MK Web Ltd. (5 pages)
- Annex A to Item 6: Background to MK Web, the Council Contract and Recent Developments (5 pages)
- Annex B to Item 6: OFFICE OF PUBLIC SECTOR INFORMATION REPORT ON ITS INVESTIGATION OF A COMPLAINT (SO 42/8/6): Zero-Now Ltd and Milton Keynes Council. (9 pages)
- Annex C to Item 6: Benchmark Comparison Data for the Cost of Web Services (1 page)
Further Information
ePSI plus Forum topic - The Zero Now case
Last updated: 7th November 2007